Octopus Energy referral code / When referral credit is paid

Quick answer

The referral credit is not usually instant. Octopus says the new customer needs to be on supply and their first monthly Direct Debit needs to clear before the referral reward is paid.

Timeline showing when Octopus referral credit is paid after switching
The usual sequence is switch started, account on supply, first Direct Debit cleared, then referral credit applied.

Why it can take a few weeks

  1. The switch starts

    Octopus confirms the supply switch and contacts the previous supplier.

  2. Your supply moves

    The account has to go live before the referral reward can be completed.

  3. The first payment clears

    Octopus waits until the first monthly Direct Debit has been successfully taken.

  4. The credit is applied

    The reward is added to the relevant Octopus accounts after those conditions are met.

What if the credit has not appeared?

Check that you used the personalised link, signed up directly, completed the switch and have had the first Direct Debit taken. If those are all true, contact Octopus with the referral code lotus-book-642.

Octo's missing-credit checklist

Before contacting support, write down the sign-up date, the page or link you used, whether you used a comparison site, when supply started and when the first Direct Debit cleared. That gives Octopus the useful facts in one message.

Related Octopus referral guides

Octopus refer a friend How the code and referral link work. Octopus business referral How business credit timing differs. Can I add a code later? What to do if you forgot the link. Referral vs comparison site Why the sign-up route matters.